Live agent handoff: Where customer can requests for assistance and speak to an agent | Voters

Live agent handoff: Where customer can requests for assistance and speak to an agent

Anmol Verma

The purpose of the live agent handoff is to allow seamless transition of a conversation from the AI Bot to a human agent when the bot is unable to answer a question or when a user requests for a agent's assistance

January 31, 2024

MissionX Mission

yes! here's my idea: It would be good to have a manual mode in our inbox. This can be switched on or off by me. When switched on to manual mode, I can jump in on a chat and start chatting live with a user. I can then switch manual mode off and let the bot take over. There are times where I would like to handle a user live (I can do this inside Facebook messenger and it works great) But it sure would be nice to do it right inside my Bot Inbox.