: Enhanced the system's capability to efficiently retrieve and process information from YouTube videos. This update allows for quicker and more accurate extraction of relevant content from a variety of video formats.

Automated Video Analysis: The platform now automatically analyzes shared YouTube video links, extracting key information and seamlessly integrating it into the knowledge base. This reduces the need for manual intervention in summarizing or transcribing video content.

We have introduced a new integration with ActiveCampaign, enabling enhanced marketing automation and customer engagement through Botsonic. This integration allows for the seamless synchronization of customer data between Botsonic and ActiveCampaign, improving efficiency and reducing the need for manual data management.

Utilize the combined power of Botsonic's AI capabilities and ActiveCampaign's automation tools to facilitate dynamic and personalized communication strategies. This enhancement aims to deliver more targeted and impactful messaging to each customer.

Enhanced Campaign Management: The integration supports advanced campaign management by allowing users to effectively nurture leads, launch targeted marketing efforts, and provide superior customer support directly through the unified interface.

*Please note: ActiveCampaign Integration is only available as part of the Enterprise Plan

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We've just rolled out the Advanced AI Analytics Pack, a transformative update designed to elevate your chatbot's intelligence and user interaction insights. Let's dive into what's new and how these enhancements can benefit you.

: Now, with Location Tracking, get a bird's-eye view of your chatbot's global user engagement. Tailor your bot's responses to match regional trends and preferences.

: Our enhanced sentiment analysis tools now capture the subtle emotional cues in user interactions. Gain a deeper understanding of your customers' feelings to refine your engagement strategies.

: Stay ahead of the curve by identifying trending topics and queries among your audience. This feature helps you align your chatbot's knowledge base with user interests.

Gap Analysis with Unanswered Queries: Identify and fill the knowledge gaps in your chatbot's responses. This feature is key to improving your bot's accuracy and helpfulness over time.

User Interface & New Functionalities:

: Gain insights into which FAQs are hitting the mark and where there's room for improvement, based on real user interactions.

: Measure and enhance the effectiveness of your bot's conversation starters to boost user engagement and retention.

Getting Started:

Activate your Advanced Analytics Pack via the Botsonic dashboard, under the add-ons section, and start experiencing data-driven insights like never before.

Integration with Salesforce Lightning to ingest data directly into Botsonic, supporting the default knowledge object Knowledge__kav and field ArticleBody__c.

For customized knowledge objects and fields, contact support@writesonic.com.

SharePoint and OneDrive connector now available on Botsonic. This integration allows for direct data ingestion into Botsonic, streamlining workflows and enhancing user experience by providing a seamless single access point for data management.