Exciting news for Botsonic users!
We've just rolled out the Advanced AI Analytics Pack, a transformative update designed to elevate your chatbot's intelligence and user interaction insights. Let's dive into what's new and how these enhancements can benefit you.
Advanced Analytics Features:
Geographic Insights
: Now, with Location Tracking, get a bird's-eye view of your chatbot's global user engagement. Tailor your bot's responses to match regional trends and preferences.
Sentiment Analysis
: Our enhanced sentiment analysis tools now capture the subtle emotional cues in user interactions. Gain a deeper understanding of your customers' feelings to refine your engagement strategies.
Popular Topics Discovery
: Stay ahead of the curve by identifying trending topics and queries among your audience. This feature helps you align your chatbot's knowledge base with user interests.
Gap Analysis with Unanswered Queries: Identify and fill the knowledge gaps in your chatbot's responses. This feature is key to improving your bot's accuracy and helpfulness over time.
User Interface & New Functionalities:
FAQ Utilization Breakdown
: Gain insights into which FAQs are hitting the mark and where there's room for improvement, based on real user interactions.
Starter Question Success Rate
: Measure and enhance the effectiveness of your bot's conversation starters to boost user engagement and retention.
Getting Started:
Activate your Advanced Analytics Pack via the Botsonic dashboard, under the add-ons section, and start experiencing data-driven insights like never before.
Note: Analytics tracking activates upon purchase. Please be aware that historical data will not be available. For up-to-date insights, Popular Topics and Unanswered Queries data refresh daily at 12 AM UTC.
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