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BOT-Feature-Requests
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Live Agent Conversation
Need a way to have a live agent conversation where based on initial screening by the bot, it should be able to direct the user for live chat with a sales agent.
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1
ability to human reply during the conversation
one thing is that the name of the user still does not appear The second thing, the chatbot does not allow us to reply during the conversation. Is there something that needs to be adjusted in the chatbot settings to address this?
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2
Show links for specific pages of the website
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7
Chat Response Text Too Small
Hey Guy, You have a great chatbot. On very weak area is the chat dialog font size. It is a normal 1.5rem for thext input. But a tiny 0.875rem for the chat dialog/history above. That text is half the size of the equivalent of all you competitors. It is far to small for mobile devices. You offer no configuration for this and no ability to add any custom CSS. You are chasing away business without this simple feature. Thanks, Arthur
1
2
set the priority order of sources
Can set the priority order of sources, for example, FAQs first, Documentation second, and Webpages third?
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1
Refer to chat gpt4
If the answer isnt in your source material, let chatgpt answer
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5
manual correcting the bot for admin only
I notice the bot will provide wrong answers sometimes. I'd like to flag that for customer chats and manually correct the answer. currently I'm chatting to the bot and telling it when its wrong, then correcting it - I think only the admin should be able to do that though when logged in and not the general public.
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12
Botsonic NOT reading trained data
The bot is not using the trained date to give answers. I deleted all links and still is not using data from the 1 link i left. Source link take me to the page where the information is coming from and the wrong answer is not on the source page either. Also, I deleted all links but the characters never went back to the original amount of non used characters. When is this going to be fix. If this continues means that the system is not reliable. Is there a fix?
2
2
Lead Capture in Botsonic
Does anyone knows how to delay the lead capture form in Botsonic. When I unable it, it shows up as soon as Bot kicks in. I need it to pop up when I ask do you want someone to reach out to you and the user said yes. Need help. Thanks,
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1
email login before a user uses the bot
I want to force user to login first before use of bot.
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2
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