BOT-Feature-Requests

Add the ability to create buttons in chatbot responses that directly redirect users to external URLs without requiring manual link clicking. Current Problem Currently, when users click action buttons like "Book a Personalized Demo," the bot can only respond with text containing links. This creates friction in the user journey: User clicks "Book a Personalized Demo" button Bot responds with text message containing a link User must manually click the text link User gets redirected to booking page Result: We're seeing drop-off between step 2 and 3, where users don't complete the booking process.

The bot is not using the trained date to give answers. I deleted all links and still is not using data from the 1 link i left. Source link take me to the page where the information is coming from and the wrong answer is not on the source page either. Also, I deleted all links but the characters never went back to the original amount of non used characters. When is this going to be fix. If this continues means that the system is not reliable. Is there a fix?

Read & Write

Dear Support Team, I have updated the following branding elements in our Botsonic chatbot: Widget icon image Botsonic branding image Bot avatar While these updates are reflecting correctly when widget is opened, we’ve noticed that when the chatbot widget is opened and then closed, the Botsonic icon temporarily reappears instead of our custom logo. Could you please assist us in resolving this issue?

Where can I find the field to add the system prompt?

Edit CSS of chatbots. I want to change dimensions, margins, etc to really improve the chatbot experience for mobile users. Please enable us to add custom CSS.

It woudl be great that in addition to a thumbs down on an answer, an explanation of why the thumbs down was given would be helpful. Unless I am missing something there is no way to flag wrong information. I tried to update he knowledge base to force the right answer but to no avail.

I notice the bot will provide wrong answers sometimes. I'd like to flag that for customer chats and manually correct the answer. currently I'm chatting to the bot and telling it when its wrong, then correcting it - I think only the admin should be able to do that though when logged in and not the general public.

can you give access to change Iframe bot background color change or can it do transparent?

Its very good that you provide integration with Whatsapp, telegram, messenger, but Instagram is the very main platform for customer aquisition, soplease add Instagram Integration feature