BOT-Feature-Requests

Dear Support Team, I have updated the following branding elements in our Botsonic chatbot: Widget icon image Botsonic branding image Bot avatar While these updates are reflecting correctly when widget is opened, we’ve noticed that when the chatbot widget is opened and then closed, the Botsonic icon temporarily reappears instead of our custom logo. Could you please assist us in resolving this issue?

Read & Write

Where can I find the field to add the system prompt?

Edit CSS of chatbots. I want to change dimensions, margins, etc to really improve the chatbot experience for mobile users. Please enable us to add custom CSS.

The bot is not using the trained date to give answers. I deleted all links and still is not using data from the 1 link i left. Source link take me to the page where the information is coming from and the wrong answer is not on the source page either. Also, I deleted all links but the characters never went back to the original amount of non used characters. When is this going to be fix. If this continues means that the system is not reliable. Is there a fix?

It woudl be great that in addition to a thumbs down on an answer, an explanation of why the thumbs down was given would be helpful. Unless I am missing something there is no way to flag wrong information. I tried to update he knowledge base to force the right answer but to no avail.

I notice the bot will provide wrong answers sometimes. I'd like to flag that for customer chats and manually correct the answer. currently I'm chatting to the bot and telling it when its wrong, then correcting it - I think only the admin should be able to do that though when logged in and not the general public.

can you give access to change Iframe bot background color change or can it do transparent?

Its very good that you provide integration with Whatsapp, telegram, messenger, but Instagram is the very main platform for customer aquisition, soplease add Instagram Integration feature

Currently, the phone input field auto-detects the country based on the first few digits entered. This causes issues when users from the U.S. enter a number starting with a U.S. area code (e.g., “248”), as it can mistakenly switch to another country. We’d like to request the option to set the default country (In my case: the United States) and have the field automatically assume +1 unless the user specifies otherwise. This would prevent confusion and reduce incorrect flag detection for U.S.-based users. Please consider adding this setting to the dashboard.